Grievance Procedure

From 24-7Wiki

The grievance procedure enables 24-7 Prayer to ensure that any problems, complaints or concerns raised by its employees are dealt with in a fair, timely and consistent manner.

Informal

If you have a grievance or complaint regarding your work, working conditions, pay and benefits, working hours, or treatment by colleagues, or if you are concerned about your health and safety or a breach of your statutory employment rights or any other issue affecting your employment, you should first talk the matter over on an informal basis with your line manager. He/she will discuss your concerns with you and attempt to resolve the matter within a reasonable time scale.

Formal

If you feel that your grievance has not been resolved or cannot be settled informally, you should write to your line manager about the issue within a reasonable time scale. You will then be invited to attend a meeting to discuss the grievance within two weeks; you must take all reasonable steps to attend this meeting. The line manager will consider the matter carefully and communicate the outcome to you in writing within five working days from the end of the meeting.

Appeal

If you feel that your grievance has not been satisfactorily resolved, you have the right to raise an appeal. Your request for an appeal should be submitted to the General Manager in writing within five working days of you receiving written confirmation of the outcome of the formal grievance meeting. A further meeting will be arranged so that you can discuss your grievance appeal with the General Manager. The outcome will be communicated to you in writing within five working days. Decisions made at this point are final and the grievance procedure is concluded. If the General Manager is also the line manager involved, or the source of the grievance, please submit appeals to your National Leader.

You have the right to be accompanied, if you wish, by a colleague at any grievance and appeal meetings. If your chosen companion is not available at the proposed time, you may request that the meeting is postponed for up to five working days in order that they can accompany you.

Where possible, the different stages of the procedure will be handled by different managers (normally of increasing seniority). However, where this is not practicable, the same manager may handle the different stages and he/she will act as impartially as possible.

Grievances will be handled with as high a degree of confidentiality as is practicable, particularly when the issue is of a sensitive nature.

Confidential records of the grievance will be kept in the employee’s personnel file in accordance with Data Protection legislation. Copies of meeting notes will be provided to the employee, although the Company reserves the right to withhold certain information (e.g. to protect a witness).

Please note that where time scales are specified in this procedure, they may be extended by mutual consent if necessary.

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